All posts by Noela

2020-01-13

Duplicate accounts

For the past few months we have observed an increase in the number of vendors having more than one account. We have cases of vendors having up to 23 accounts. Each additional account increases complexity for our team to handle – and therefore impacts your vendor experience (longer queues, longer reconciliations, multiple IDs...

2020-01-13

Buy packaging materials offline

Purchasing packaging materials is simple and easy.  You can purchase individual pieces You can buy in bulk You can pre-order and have them delivered to your drop off hub To pre-order your packaging material, use this Form and make your payments to Till no 666282 24hrs in advance before collection. Find below the...

2020-01-13

15 Day Return Policy

Together, our biggest objective is to build trust from our customers and to better our customer experience. In line with this, we are changing the current 7-day Return Period to a new 15-day Return Period, which means that the customers will be able to return their orders within 15 days after collection. This new policy will replace the Jumia Guarantee that...

2020-01-13

NEW VENDOR SELF DROP-OFF PROCESS

To reward vendors who consistently ship high quality products and ensure an ever-improving vendor experience, we will be introducing a service that allows vendors to ship their packages at a self drop off booth in our controlled hubs. Main benefit of Self Drop off is; Drop-off experience will be easy...

2020-01-13

Paperless Return to vendor process

Dear Valued Partner, To increase the security of returned packages picked up by vendors or their representatives and ensure an ever-improving vendor experience, we will be introducing a process that allows vendors to create a credential that identifies who picked up their returned packages at the RTV Station in all...

2019-10-25

Are you ready to join promotions?

Days Hours Minutes Seconds Are you prepared commercially? If you tick all the boxes below you are ready. Listed your full range of products online? Replenished your best selling products? Have enough sponsored products balance and selected the right products? Have a seller score of 4 and above? to...

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