What is Jumia Express

Jumia Express

What does Jumia Express offer YOU

Secured storage of your inventory at the Jumia warehouse.

Full logistic handling by Jumia for your orders: picking, packing and delivery to your customers.

Orders returns handling.

Jumia Express guarantees fast delivery and great customer experience.

No commitment: Ability to leave Jumia Express whenever you want.

Jumia Express is flexible: use Jumia Express for only parts of your stock, and drop-shipping for the rest.

Benefits of Jumia Express

Time saving.

Grow your business by keeping your products in the Jumia warehouse and focus on sales and marketing. No drop shipping burden.

Fast Delivery.

Delight customers with quick delivery as products are tagged Jumia Express on the Website

Customer satisfaction

All items are carefully packed by Jumia and supported by quality after-sales service doubling your customer’s satisfaction and willingness to buy

Customer Trust

No more cancellations leading to a poor seller score

Grow your sales

Jumia Express is a premium service with guaranteed express delivery

Getting paid

Get paid faster. Fees are automatically deducted from your seller account once your order has been delivered.


JE products are flagged with the Jumia express badge and feature at the top of the listings for each category.

Reduce costs

Free storage for the first 15 days after which the storage fee evolves progressively – increasing based on how long the stock stays in the warehouse. No paying for packaging and paper work as Jumia prints for and packs for you.

Choose your stock.

Choose which stock you want to put on Jumia express. No obligation to put all your stock on Jumia express, some can remain on Drop shipping

Aftersales Management.

We manage customer complaints, returns and re-inbound items that can be sold again.

What is the cost Jumia Express?

Jumia Express Costs Storage Fees Shipping Cost Contribution

Where is the Jumia Express warehouse?

The address of the warehouse is: Cabanas Stage Former Tusky’s Head Office

Who is eligible to apply for Jumia Express services?

At the moment, Jumia Express is only eligible to vendors with a seller score of 4 or above.

How to send products to Jumia Express?

Step 1

From Products menu choose the new sub menu item “Fulfillment by Jumia” and click on “Bulk creation” Button

Step 1
Step 2

Export the valid products of a country.

  • Select shop for consignment.
  • Select country / warehouse of consignment.
  • Click on "Download Products" to download a file of Products eligible for consignment, where you'll find the columns: Jumia SKU, SellerSKU and Quantity empty

OR: you can click on "Download Template" to download an empty products template.

Step 1
NOTE: Only active countries on selected shop will be displayed, so You can only create a CO if your shop is active in selected country.
Step 3

Import the catalog.

  • For the products you want to send to Jumia warehouse add the Quantity.
  • Save your changes in the file.
  • Import the file by dropping it in the designated area - "Drop your file here".
Step 3 NOTE: You can only add a limited number of products to a single CO which is 2000 products.
Step 4

Monitor the import in the Import History.

On the import history table you can:

  • Check the progress and status of imported files
  • Download the original uploaded file
  • Download the error report if the status is failed, by click on “Download error report” icon

The Status can be:

  • Pending: The file is not being processed yet.
  • In progress: The file is being processed.
  • Completed: All products in the file were successfully created.
  • Failed: One or more products failed to be created. The Error Report is available in the Progress column
Step 3

NOTE: If seller is not eligible to create consignment he will received error message “You are currently not eligible to use the fulfilment by Jumia service. Please raise a claim here for our commercial team to review your eligibility.”

Step 3