With Jumia Express, enjoy a free and 100% flexible service:

– For all return from warehouse requests please reach out to us via Raise a Claim or our WhatsApp number +254 740 479541, Monday-Friday 9a.m-6 p.m which will be actioned within 48 hours.

  1. Once your request is done:

– Once your request has been accepted by Jumia, you will receive an email notification for the next 30 days reminding you to collect your returns failure to do so the returns will be forfeited

-Once you’ve received your items,  you should check your items to ensure all are okay. In case of any issues, please raise a claim at the warehouse with our team before leaving with the item, then raise a claim to use via the raise a claim button on Vendor Center within 24hour.

 2. Warehouse Information

The warehouse is located at Mombasa Road Cabanas (Former Tusky,s HQ Building) .

Click here for locations

Opening Time: 

Mon-Fri 9:00 A.M – 5.00P.M

SAT  9:00 A.M – 2:30 P.M