What is Out of Stock (OOS)?
– Once a customer orders one of your products through Jumia website, you will have 24-48hours to pack the order, update the order status on the Vendor Center and deliver the order to your drop off station, Otherwise, your order will be canceled as “Out of Stock” which may subject you to limiting the number of your daily orders (DOL).
Daily Order Limit (DOL)
Daily order limit is the maximum number of orders you can receive daily. Once you reach this limit, your store products will not be displayed on the website until the following day.
Pending to Shipped Order Limitation (PSOL)
Limiting the number of pending to ship orders is setting the maximum number of orders that can be under the status “Pending & ready to ship ”. Once you reach this limit, your products will not be displayed on the website until you ship at least one order.
What is the purpose of DOL/PSOL?
– The purpose of using DOL and PSOL is ri:
- Protecting you from being subject to Out of Stock penalties (OOS) and from customer dissatisfaction with the service received, and therefore unlikely to order from your store again.
Why is avoiding out of stock important?
Success in Jumia relies greatly on managing your product inventory. Customers will not want to order products that are not available at your store.
– The impact of out of stock products is evident in two aspects:
- The customer will prefer to buy the same product from another seller and may not prefer to buy from your store again.
- You will be required to pay a fine to Jumia (For more information on penalties).
First tip: Access your Vendor Center at least once a day
You have to get used to checking your Vendor Center at least once daily to make sure there aren’t any new orders. In case there are new orders, make sure to fulfill them within 24-48hours.
Follow these instructions to find new orders: Orders > Manage Orders > Pending
Second tip: Update your store (products) inventory daily
Set a time daily to check the stocks of your products and update your current stock in vendor center:
Here are some tips:
– Don’t enter a number higher than the actual stocks available
– Do not rely on the influx stock to cover an existing order unless it arrives within 24 hours
Below are some instructions on how to update product inventory on your online store
A/ Log in to your Vendor center, click on: Products > Manage Products
B) In the “Available” column, click on the pen icon and enter the number of stock available in the “Allocated stock” box.
Third tip: Respond to orders from oldest to newest
(First In – First Out) through fulfilling your orders,
Here are some tips:
– Filter the older pending orders first and fulfill them
– Make sure to print the documents, get the product(s) per order, and pack them from oldest to newest
– Make sure to deliver the older orders first.
Fourth tip: Prepare a schedule to fulfill your orders
Here is what you need to do to avoid unfulfilled orders:
– Learn the drop off point location and working hours (here)
– Make sure you have enough resources to fulfill all your orders
– Review your emails and sms regularly to check for potential new orders
Fifth tip: – Make sure to change your store status to “Holiday”
If you are not around,please ensure to activate holiday mode to avoid orders from coming in by following the below steps. To learn more on holiday mode,please click here
Sixth tip: – Store your products at Jumia Express warehouse
When you store your products at the Jumia Express warehouse, the DOL will not be applied to you because Jumia will be directly responsible for preparing and delivering your orders without any delays from your side
You can learn more and subscribe to Jumia express by clicking here
