How to manage your orders
Jumia simplified the incoming order management process for you: From the moment you receive your order, till the delivery of your product to JUMIA’s representative in a few easy steps
How to know you have new orders to deliver?
A: Connect to your Seller Center account, and click on Orders → Orders Management.
How can you prepare your order?
A: First, select the checkbox for the order you wish to prepare. Set its status to “Ready to ship”
B: Then choose the drop-off centre (VDO) and click on “Confirm Shipping and move to next”
C: Filter by Ready to Ship orders to confirm the change of status
D: Click on “All Documents”, and then “Shipping labels” to print all the documents you will need: Delivery receipt, shipping labels, and receipt.
To set as ready to ship Order Items:
A: Expand the order that contains the Order Items
B; Click the Ready to Ship button on the order item to be set as ready to ship
C: Click again on Pending status to move the rest of the items to Ready to ship
Order Processing Guideline
- Ship your orders within 24hrs- 48hrs.
- Print the documents before arriving at the hub.
- Quality check factors;
- similarity of product with image of product online i.e color, brand, size
- No. of pieces ordered.
- Manufacture package state.
- Manufacture seal.
Bulky Order Processing
This is the process that one uses if you have more than two items ordered under the same order number and they cannot be packaged together due to their size and fragility.
How To Bulky Process an Order
Log in to Vendor Center
Click on Orders>
Click on Pending status
Go to the order number
Click on the +sign
Select one of the items then click on ready to ship
Select your drop off station and click on create package
Click on ready to ship
Repeat the same steps, Go back to pending status
Select the same order number
Click on the +sign
Select the other item and click on ready to ship
Select your drop off station and click on create package
Click on ready to ship
To print the documents click on the ready to ship icon
Then on the top box click on it, it will select all the order numbers
Click on print shipping label and go it will generate the document
Use them to drop off your orders at our hub
To check the items the customers have ordered from you ,click on print stock checklist download it will show all the orders plus the images
Nb/Ensure the stocklist is signed by our Jumia agents at the hub
To learn more, please see this video
