Late Fulfillment


A mail alert will be sent at 6am to give you time to contact us if you think there is a mistake. The cancellation of orders will take place every day at 6pm.

Automatic cancellation of late orders.

If your order status is not updated from "Comfirmed" to "Ready to Ship" in the 24 hours following order comfirmation.

If your order status is not updated from "Ready to Ship" to "Shipped" in the 48h hours after validation of the status "Ready to ship".

Products Availability


An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake.
The activation, updating or resetting of the measures shown here will take place every Thursday at 6 am.

Daily order limitation for vendors with high out of stock rates.(1)
(based on shipped orders from 8 to 15 days)

Out of stock % Badge Daily order regulation
> 10%: Your daily orders are limited to 1 per day.
5% > 10%: Your daily orders are limited to 1 per day.
  Your daily orders are limited to (*amount*) per day.
  Your daily orders are limited to (*amount*) per day.
  Your daily orders are limited to (*amount*) per day.
2.5% > 5%: Your daily orders are limited to 1 per day.
  Your daily orders are limited to (*amount*) per day.
  Your daily orders are limited to (*amount*) per day.
  Your daily orders are limited to (*amount*) per day.
< 2.5%: No daily order limitation, ship as much as you can !

For each out of stock applies a customer compensation up to 2x commission ( (*max.amount*) ).(1)(3)
(based on cancellations from 8 days to 15 days)

Vacation mode automatically activated in absence of activity on Seller Center.

Without any activity on your Seller Center account for more than 7 days   OR   without any update of at least one of your product for more than 14 days.

Products Quality


An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake.
The activation, updating or resetting of the measures shown here will take place every Thursday at 6 am.

Daily order regulation (2 products/day) for products with quality issues.
Removal the week before if below ratio.(2)

Fashion products:

  • rejection rate on delivery due to quality issues* above 40%
  • OR   return rate due to quality issues** above 10%
  • OR   Seller Score of 2 or less.
  • Other products:

  • rejection rate on delivery due to quality issues* above 60%
  • OR   return rate due to quality issues** above 20%
  • OR   Seller Score of 2 or less.
  • Return fees: x per return due to quality issues.(3)
    (based on returns from 8 to 15 days)

    * Based on 1 to 8 days.     ** Based on 8 to 22 days.

    Counterfeit


    An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake.
    The activation, updating or resetting of the measures shown here will take place every Thursday at 6 am.

    (*amount*) of customer compensation at first counterfeit occurence.


    If two counterfeit occurences are proven, your online shop will be deactivated.


    (1) Not applicable to Jumia First vendors.

    (2) Not applicable to Jumia Service Pickup users.

    (3) Not applicable during the first month for new vendors.

    (4) Not applicable to Crossdocking vendors (Order form delivery).