- What are penalties?
– As a Jumia vendor, you agreed with the attached Terms and Conditions to have the right to sell on Jumia. If you don’t respect them, Jumia may apply a penalty to your account.
– The objective of penalties is two-fold:
Protect customers from receiving wrong items and being unsatisfied.
Protect you from losing sales and potential customers.
- How do penalties work?
– How to pay?
You don’t have to pay cash a penalty, fees will be directly retained on your Seller Center Account.
– Why do you pay?
Quality Check fail penalty – applied when the product fails the Quality Check at the drop-off hub.
Return penalty – applied when a customer returns back an item for a quality reason.
Out of Stock (OOS) penalty – applied when OOS happened.
Counterfeit – applied when you sell counterfeit products on Jumia.
- How much do you pay?
– Quality Check fail penalty
– Return penalty:
Return for poor product quality – 2x commission (min 500 KES – max 3000 KES)
Return for non-compliant item – 2x commission (min 500 KES – max 3000 KES)
– OOS penalty:
Cancellation due to an OOS declared in less than 24 hours – 0.75x commission (min 200 KES – max 375 KES)
Cancellation due to an OOS declared between 24 & 72 hours – 1x commission (min 250 KES – max 500 KES)
– Counterfeit penalty:
Fake items will be removed and you incur a penalty of 20,000 KES.
If we notice through the product page that the item is fake, then your product is removed and the penalty is 20,000 KES.
