How to reconcile orders on dropshipping:

Step 1 – How to track all orders

  • On your Seller Center Select Orders > Manage Orders > On the Order Overview Select “All” > Click on the search box, to filter by “Date”

 

  • Select the date range of the period you are reconciling and export the filtered orders

  • Your orders for periods selected will be exported in excel/csv

Step 2 -Different Order status and their definition
  • You will have a list of all your orders with either of the order statuses below.

Status

Definition

  • Cancelled

Orders not fulfilled because of customer cancelation or due to out of stock

  • *Delivered

Orders delivered to customers and paid in subsequent account statements.

  • Failed

Orders that were not delivered to customers and needed to be collected by you.

  • Pending

Orders pending drop off

  • Ready_to_ship

Orders pending drop off

  • Returned

Orders that were delivered but returned by customers in accordance with our 15-day return policy.

  • Shipped

Orders with Jumia pending delivery to customer.

  • Any discrepancies identified in step 2 should be submitted as part of your reconciliation claim.

How to read your Account Statements

Step 1- How to view a single statement period.

  • On your Seller Center > Select Report > Account Statements >

 

  • Select a statement period on your left-hand side and download all transactions to receive a breakdown in excel.

 

  • On the excel downloaded, filter by order number to get the commissions and fees deducted from each order.

Step 2- How to view multiple statement periods.
  • Select Reports > Account Statements > Select the Transaction overview tab

 

  • Specify the Date Range > Apply and Export filtered transactions. An excel version will be exported for your analysis

 

  • On the excel downloaded, filter by order number to get the commissions and fees deducted from each order.

 

How to reconcile Jumia Express

 

Step 1-Tracking the stock per item/sku.

  • On your seller center select Products > Jumia Express

 

  • Select Fulfillment products > Export to compare inbound stock vs available stock.

Step 2-Tracking the stock per P.O (Purchase order).
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