To increase the security of returned packages picked up be vendors or their representatives and ensure an ever improving vendor experience, we have launched the new return- to- vendor paperless process which allows vendors to create and credential that identifies who picked up their returned packages at the return to vendor stations in all drop off locations

Jumia support personnel will be available at all the return to vendor stations to provide assistance where needed.

 

What are the advantages of this new system?

  • Faster identification of vendors reducing the wait time.
  • Increase security when picking up returned packages
  • We will no longer need to provide proof of return documentation.

How do I do this ?

Log in to your seller center and click on : – Click on settings and then manage picker

NB: Keep your password safe. Jumia will not be responsible for any fraud cases caused by vendor negligence