Dear Valued Vendor,
In an effort to improve our return to vendor process and better our vendor experience we have made a few tweaks to our return to vendor process.
Types of RTV (Return To Vendor) ;
Direct RTV and Delayed RT
Direct RTV are orders returned due to delivery fails and returns. The vendor is given 7 days to pick up and they must produce their vendor id, if not collected within the 7days of as communicated, the orders are transferred to Msa Rd WH.
Inventory RTV are items that have exceeded 90 days period at the WH. Communication is sent 3 times for the nxt 60days with 2 legal notices. After whichthe items that fail to be picked up get forfeited.
No RTV Rejection policy prevents vendors from rejecting their returns. Instead, if their returns have any issue, they are to Raise a Claim on the spot or within 2hours after collecting and this will be addressed by the Vendor Issue Resolution team. As a result the vendor will be reimbursed depending on the extent of the damage.