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Just joined Jumia Express?

You will learn how to send your products in Jumia Express, schedule a Drop Off date at the Warehouse and prepare your products for the inbound.

After subscribing to Jumia Express, you’ll have to:      

1. Create a request to send your product to our Jumia Express warehouse.     

2. Schedule a drop off date at our warehouse and

3.Prepare your products for the inbound following our guidelines  

 

1st step: create a request to send your products in Jumia Express  

Now that you’ve joined Jumia Express, you will need to create your first Delivery Request to start selling products – we offer here full explanation of the process.

Creating a New Jumia Express Request

Follow Up on Your Jumia Express Request

 

Once your request has been submitted, our teams will review it and approve it.

In the meantime, if you go in “Sent to Warehouse” in Jumia Express category, you will find your request with the status “submitted”.

Please note: we reserve the right to reject your request if it doesn’t comply with our warehouse’s inbounding rules.

 

In this “Send to Warehouse” tab, you can also navigate in the different status of your requests:

  • Draft: you created the Jumia Express request, but did not submit it to our team yet. You have to submit or it won’t be processed.

  • Submitted: request has been processed and waiting for our team’s approval. 

  • Approval needed: request has been changed during the quality check by warehouse team.

  • Accepted: you can now go at the Warehouse on the date agreed with our team and drop off your products

  • Recieved: after the inbound process and quality check at the Warehouse, your request will have the “received” status

  • Cancelled: request has been cancelled by you or by the Warehouse

  • Rejected: request has been rejected by our team – to avoid this, see recommendations for your request below.

     

    Your request has been accepted by our team?

 

Please ensure that your request is compliant before submitting your request to Jumia:

 

 Minimum Jumia Express Inventory Level of 5 items per product, to reduce stock-out occurrence.

    No fresh (perishable) food or plant items

    Fragile / breakable items will not be accepted

    Grocery Items must be at least 6 months from Date of Expiry. 

     Ensure to place your top selling products on Jumia Express. Jumia reserves the right to reject items which do not have a positive sales history.

Optimize your request acceptance rate and select your best products.

If you already sell your products on Jumia:

You can easily check your Best Selling products.

If you are a new vendor wishing to join Jumia Express, and have no products on the Seller Center

To select your top product, base your choice on such criteria as:

     Good offline sales history

 

       Limited competition. Flexible margins.


  Flexible margins

 

By choosing this category of products, you will ensure an optimal request acceptance rate by our team, and a strong business performance on Jumia.

2nd step: schedule a drop off date at our warehouse


Once your request to send products in Jumia Express  has been accepted by Jumia’s Commercial Team, you are ready to dispatch your items to our warehouse.

The process is simple:

  1. Go on you Seller Center to find your PO number, If you are unsure as how to get this PO, we explain everything below.

  2. Book your Inbound slot via the Inbound Scheduling Tool (see below how to use it).

  3. Ensure you items are prepared according to the inbound guidelines below , then deliver your shipment to the Jumia Warehouse at the pre-agreed time.

  4. The jumia warehouse team will carry out a brief quality check and subsequently inbound your items. For more information on the inbound process, read below.




Please note that if you fail to arrive at your specified time $ date slot, your items may be rejected.

How to book an Inbound Slot

You’ll need

  • PO Number (Confirmed at point of PO acceptance)

  • Jumia registered email address

 

  1. Navigate to the Inbound Scheduler link

  2. Enter PO number and email address and run the search

The tool will automatically provide the request details and the next available slot based on the capacity you intend to inbound.

You can choose the most convenient slot for your inbound.

Location: Mombasa Road 

Address:  Sandton Park, Enterprise Road C

Mon-Fri 9:00 A.M – 5.00P.M

SAT 9:00 A.M – 2:30 P.M

3rd step: prepare your products for the inbound following our guidelines  

You’ve joined Jumia Express, created your first inboundrequest and scheduled a Drop Off date ?

It’s time for you to prepare your stock for the inbound at our Warehouse!

Inbound Quality control

Each batch of your product will undergo a quality control check at the point of receipt at our warehouse. Only batches which pass this quality control phase are inbounded into the Warehouse.

  This is an important step which reduces return rates, and helps to improve your customers’ satisfaction and your seller score.

  See below the “Inbound QC” Guidelines which determines whether your items will be accepted into our Warehouse. Please pay attention to this checklist, as it will save you time at the point of delivery.

  If 30% of your products of each SKU don’t pass the quality check, the whole inbound shipment will be rejected.

Find here general guidelines you should always comply with:

  • Your shipment must match the detail specified within the Jumia Express request

Any deviations from this request such as extra items,  incorrect size or colors not included in the initial request will be rejected and returned with the delivery representative.

  • All Items must be sorted and batched according to product type, to allow for quick inspection of each product in batches

  • Items must be suitably packaged for storage and subsequent delivery. Item packaging quality must be in original condition.

 

If 30% of your products of each SKU don’t pass the quality check, the whole inbound shipment will be rejected.

  • Primary Package of the brand packaging of items should be intact -not torn / not scratched.

  • The entire Packaging should not be damaged / crushed.

 

  • Bubble wrap should be used to protect the items in the box.

 

  • Item should be placed in a box or inside Jumia flier after the bubble wrap is done.

 

  • The items inside the box should not be shaky, everything should be bubble wrapped and cushioned.

 

  • The size of items should not be bigger than the box.

 

  • Either plain tape or Jumia tape should be used to pack the items.

Jumia has a “zero-tolerance” policy for Counterfeit / Fake products. The following chart indicates the expected outcome for Branded Items where the physical product differs from the online listing.

Here are a few things we will check for each categories:

For more specific criteria on products (brand products, garment, mobile phones, electronics and other categories), please refer to the following QC Guideline Presentation.

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