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Still a few questions after reading our trainings ?

We answered to your most commonly asked questions

Presenting Jumia Express

How can I register to Jumia Express?

You can follow this link and fill the form. Once completed, our team will contact you and explain the next steps.

Is Jumia Express expensive ?

No – on the contrary, the Jumia Express pricing plan is both simple and affordable. Jumia Express aims to optimise your costs, allowing you to outsource and save on personnel expenses, storage and logistics facilities.

If I sell products with Jumia Express, can I still keep on selling via Drop Shipping ?

Yes. Jumia Express is 100% flexible: you can place part of your assortment on Jumia Express, whilst also maintaining additional stock via Drop Shipping.

Is there an insurance for my Jumia Express stock ?

Yes. By storing your products at the Warehouse, we acknowledge their good condition. If you consider they are not in a satisfactory condition at the point of return, we will make payment for the value of the product(s) depending on the damages.

If I join Jumia Express, do I need to provide more stock ?

No. You select how much stock to deliver to the Jumia Express warehouse. We only require that you meet the mandatory minimum threshold so as to avoid out of stock items.

How can I follow my stock on Jumia Express?

As a Jumia Vendor you have accesses to Jumia Seller Center. Inventory related information incl. Stock levels and sales performance is available via this platform.

What do I do when I receive a Jumia Express order?

Absolutely nothing, you don’t even need to confirm the order – Jumia handles the order process from end-to-end.

Do I receive Customer returns ?

No. Jumia will oversee the shipping and return processes, any failed / mis-delivered items will be returned to your inventory in the Jumia Express Warehouse. Only in the case of quality issues with the product, we will seek to return the item to the vendor.

Can I remove my stock from Jumia Express whenever I want ?

Yes, Jumia Express is a 100% flexible service. You can remove your stock at your convenience. Simply raise a return request via Seller Centre. You can expect the process to take up to 7 days.

Do you provide any training ?

Yes. You will have one compulsory onboarding if you are a new vendor.
And training and question sessions are organized everyday, Monday to Friday. You just have to come to our office

How to create a PO

What is a SKU ?

A SKU (Stock Keeping Unit) is an identification code that we will use to track your item. A product equals a SKU.
You have to differentiate the Vendor SKU and the product SKU. To create a request to send your products in Jumia Express, you will need to have your product SKU.

What is the treatment time of a Jumia Express ?

We recommend you create the request at least 3 days prior to the date you choose to drop off your products at the Warehouse. This is the time we need to review your request and approve it.

Are all Jumia Express request approved ?

To be approved by our teams, your request will have to respect some rules, and we ask you to put your best products on Jumia Express only. More information on products you should choose here.
We also reserve the right to change the initial quantity of stock on your request to optimize our storage space.

What can I do if my request has been rejected ?

You can raise a claim here. We will make our possible to answer to your claim as fast as possible

Scheduling a drop off

I want to reschedule an existing booking, how can I address that?

You will need to cancel your existing booking via the Inbound Scheduler, and book a new slot via the standard process. Please note that canceling a slot at short notice period (< 24hrs) can attract a penalty fee.

Can I get an email notifications, for my bookings?

Yes, you will receive email notifications by which confirm your inbound slot details. If you want the notification sent to any other email address, you have the option to input this on the booking confirmation page.

I have troubles with the booking of my Inbound Slot

Contact your Vendor Support on vendor.support@jumia.co.ke or by phone on +254 709 726 000(9 am to 6 pm), we will help you book your Inbound Slot.

Inbound Process

How long will Inbound take at the Warehouse ?

The Inbound process is efficient and generally takes between 30- 60 mins. It is crucial that you adhere to the inbound time and date originally agreed. Failure to do so, could result in your shipment being rejected.

Is there a limit for inbounds?

There is no upper limit for Inbound #s stock or number of inbound requests you do. But our inbound team will review all your requests, and reserve the right to reject them if they don’t comply with Jumia Express’ premium offer.

What happens if my product don’t pass the quality check?

Products that don’t pass the quality check will be rejected and won’t be inbounded in our warehouse.
If 30% of the products don’t pass the quality check, the entire inbound shipment will be rejected

Inventory management guidelines

I put my best sellers items on Jumia Express, but they are not sold as I expected. Why ?

Have you considered changing the price of your item and align it with similar products of other sellers ?
Jumia has a lot of vendors, and a lot of competition!
But with the right price, you will be sure to win customer loyalty!
You will find more information to help you price your product here.

I was advised by Jumia to remove some of my products from Jumia Express, why ?

Usually when we ask you to remove your inventory from Jumia Warehouse it’s because
i) we’ve discovered a fault with you item
ii) your item is not-selling as well as expected
It’s important you remove your non-selling inventory from Jumia Express Warehouse to avoid paying excess storage fees
You will find more information here on how to retrieve your products from Jumia Express.

Manage your Jumia Express Stock

What happens if my stock hits 0 ?

If your stock is at 0, it means that all your items have been sold. You might want to replenish this stock, so we invite you to create a new Jumia Express request to be able to reinbound this product at the Warehouse.

How can I increase my stock available on Jumia Express?

If you want to increase your stock available on Jumia Express, you just have to create a new PO request to inbound products at the warehouse. You can go here to see how to create a request for Jumia Express.

Can I decrease my stock available on Jumia Express?

Of course! Jumia Express is totally flexible. You can proceed to a return request on the Seller Center, and it will be treated within 5-7 working days. You can go here if you don’t know how to create a return request for Jumia Express.

Pricing your Jumia Express Products

I changed the price on the Seller Center, but the old price is still displayed on the website. Why?

The price will be automatically changed on the website, it just needs a little time to take effect

What is the recommended price on the Seller Center?

We elaborated an algorithm which reviews all prices on our website, looks for similar products and compares prices. The algorithm suggests a price which is the optimal price for your product – you may choose whether to use this price.
This tool is called “Seller Coach”!

I was advised by Jumia’s commercial team to reprice my products – should I do it ?

Our commercial teams always keep an eye on your sales and stock. We want to help you to have the best seller score, and help you increase your business performance!
In order to do so, our teams could recommend that you reprice your products or participate in a campaign push

If you feel you could use reinforced training, you can come at our office at kaka house , Westlands, there is training everyday. Mondays & Fridays 10:30 am, Tuesdays, Wednesdays and Thursdays 2:30pm.

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