was successfully added to your cart.

Chapter 6: Our Policies

By 2019-04-23Uncategorized

Return Guidelines

Dear Valued Vendor,
In an effort to improve our return to vendor process and better our vendor experience we have made a few tweaks to our return to vendor process.
As stated in our seller…

Finance Guidelines

In an effort to streamline our payment process we would like you to ensure that you have correct bank details and know the payment methods…

Delisting & Order Limit

Reasons an account gets order limits – constant order cancellation; – long shipping time- Solution for Order limit – consistency in low to zero cancellations and fast order processing…

Packaging Guidelines

Please keep in mind that as mentioned in the Jumia contract, we will conduct tests and audits of the…

Penalities and fees

As you already know, the greatest blocker to online shopping in Kenya is lack of trust.  Customers are concerned the product ordered will not be the same as the one…

Packaging Costs

In order to have scalable operations, 3 months ago we introduced full package shipping (and refused to accept item drop…
css.php