Occasionally packages are returned to us as undeliverable. When the 3PL returns an undeliverable package to us, you will be issued a full refund (including shipping charges).
Orders that are returned to us as undeliverable are not able to be re-shipped.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Reasons for failed deliveries
There are many reasons that a package may be returned to us as undeliverable.
Incorrect Address/Missing Information.
The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.
Unable to Access.
Your package may be returned to us if the carrier can’t access the delivery location due to no access code and can’t obtain the information after multiple attempts.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. High value packages merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.